The Rants of Issachar
Saturday, October 29, 2005
Companies that aren't making the grade...
It's annoying when companies don't live up to your expectations.
First of all. Radio Shack, or rather the stores formerly known as Radio Shack, now branded TheSourceCC because of a small lawsuit. What's with a 10AM opening time on a weekday? 10AM? Hey, they can open their store whenever they want, but that isn't meeting my expectations. I'm going to go to stores that do.
Next up... Chapters/Indigo/Whatever they're calling themselves online. They've got my e-mail address and they send me advertisements. That's fine because if I recall correctly, I said they could. But... They obviously know where I live because they ship books to me. So why send me an advertisement about how much faster they're making their deliveries in Toronto? Yes, I could send books to friends in Toronto, but all that advertisement does for me is tell me that their service for me isn't as good as their service for residents of Toronto.
That's not surprising as Toronto is a larger cirty and it's easier to provide better service, but you'd think a Canadian company would be slightly more aware of how British Columbians feel about Toronto-centric business models. Advertisements that you send to my e-mail address should be a little more targeted.
Oh, and if Chapters is going to compete with Amazon.ca they've got to diversify. If Amazon ever gets off their duffs and starts offerering the same range of products at Amazon.ca as they do at Amazon.com it's going to seriously hurt Chapters.ca. Diversify now become Canada's biggest online retailer. Or you could wait until Amazon does it and play catch-up later.
First of all. Radio Shack, or rather the stores formerly known as Radio Shack, now branded TheSourceCC because of a small lawsuit. What's with a 10AM opening time on a weekday? 10AM? Hey, they can open their store whenever they want, but that isn't meeting my expectations. I'm going to go to stores that do.
Next up... Chapters/Indigo/Whatever they're calling themselves online. They've got my e-mail address and they send me advertisements. That's fine because if I recall correctly, I said they could. But... They obviously know where I live because they ship books to me. So why send me an advertisement about how much faster they're making their deliveries in Toronto? Yes, I could send books to friends in Toronto, but all that advertisement does for me is tell me that their service for me isn't as good as their service for residents of Toronto.
That's not surprising as Toronto is a larger cirty and it's easier to provide better service, but you'd think a Canadian company would be slightly more aware of how British Columbians feel about Toronto-centric business models. Advertisements that you send to my e-mail address should be a little more targeted.
Oh, and if Chapters is going to compete with Amazon.ca they've got to diversify. If Amazon ever gets off their duffs and starts offerering the same range of products at Amazon.ca as they do at Amazon.com it's going to seriously hurt Chapters.ca. Diversify now become Canada's biggest online retailer. Or you could wait until Amazon does it and play catch-up later.
1 Comments:
Posted by: 
CarlaDon't forget Air Canada!!!!!!!!!!!!!!!! grrrrrrrr
CarlaDon't forget Air Canada!!!!!!!!!!!!!!!! grrrrrrrr
